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Foreseeson Technology Inc. uses artificial intelligence (AI) technology to provide an enhanced customer support experience through our website, www.foreseeson.com.
This notice explains how we use AI-powered chatbots and virtual assistants, how information shared during these interactions may be collected and processed, and how we protect your personal information.
Our AI-powered virtual assistant is designed to help website visitors obtain information about Foreseeson, our products, services, business operations, and general inquiries.
Our goal is to provide convenient and efficient customer support while maintaining transparency, privacy, and responsible use of AI technology.
By interacting with our AI-powered assistant, you acknowledge that your interaction may involve the collection, use, and processing of information as described in this notice and our Privacy Policy.
Foreseeson uses an AI-powered virtual assistant to help answer customer questions and provide general information about our company, products, and services.
Our AI assistant is powered by third-party AI technology, Retell AI, which provides the underlying conversational AI platform.
The virtual assistant may help with:
- Answering general questions about Foreseeson and our business.
- Providing information about our products and services.
- Directing visitors to relevant information on our website.
- Assisting with general customer and sales inquiries.
- Collecting contact information when visitors wish to be contacted by our team.
- Helping visitors identify the appropriate department or contact person.
Where appropriate, the AI assistant may direct visitors to a Foreseeson employee for further assistance.
Please note: The AI assistant is an automated system and does not represent a human employee.
Depending on the nature of your interaction, our AI assistant may collect or process information that you voluntarily provide.
This may include:
- Your name.
- Your email address.
- Your telephone number.
- Your company or organization name.
- Your job title or business role.
- The nature of your inquiry.
- Product or service interests.
- Messages, questions, and other information you provide during conversations.
- Any additional information you voluntarily share with the assistant.
AI may process additional details, including:
- Date and time of the interaction.
- Website or session information.
- IP address and device-related information.
- Conversation logs and interaction metadata.
When voice functionality is enabled, the system may also process voice recordings, audio input, speech-to-text transcriptions, and AI-generated conversation summaries.
We encourage visitors to share only the information necessary to address their inquiry.
Information collected through our AI-powered assistant may be used for the following purposes:
- Responding to customer questions and inquiries.
- Providing information about our products, services, and business operations.
- Directing inquiries to the appropriate Foreseeson department.
- Following up on requests for information or assistance.
- Improving the quality and effectiveness of customer support.
- Monitoring system performance and troubleshooting technical issues.
- Maintaining records of customer interactions where necessary.
- Protecting against spam, fraud, misuse, and security incidents.
We use personal information only for identified purposes and in accordance with applicable privacy laws.
Foreseeson uses third-party technology providers to operate and support its AI-powered virtual assistant.
Our AI assistant uses Retell AI as a technology service provider.
Information submitted through the AI assistant may be transmitted to and processed by Retell AI and other service providers involved in delivering the service, such as AI model, speech recognition, hosting, and communications providers, where applicable.
These providers process information as necessary to provide their services to Foreseeson and subject to applicable contractual and privacy obligations.
Retell AI's privacy practices are described here: https://www.retellai.com/legal/privacy-policy
We do not authorize third-party service providers to use personal information processed on our behalf for unrelated purposes.
We may also disclose information where required by law, legal process, or to protect our legal rights and the security of our services.
Foreseeson takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, and destruction.
We work with third-party technology providers that maintain security and privacy controls to support the services they provide.
However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Visitors should avoid sharing sensitive personal information through the AI assistant, including:
- Passwords and login credentials.
- Banking information or full credit card numbers.
- Government identification numbers.
- Personal financial information.
- Confidential business information that is not necessary for the inquiry.
- Other sensitive or highly confidential information.
Interactions with our AI-powered assistant may be logged and retained, depending on the system configuration and the nature of the interaction.
Where enabled, this may include conversation transcripts, audio recordings, interaction summaries, and related technical information.
These records may be used for:
- Responding to customer inquiries.
- Customer service quality assurance.
- Troubleshooting and technical support.
- Security and fraud prevention.
- Reviewing and improving the customer experience.
- Business recordkeeping and compliance purposes.
Information will be retained only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal and business requirements.
Foreseeson uses third-party AI technology to facilitate automated customer support.
Customer conversations may be processed by AI service providers to generate responses and deliver the requested services.
We do not authorize the use of personal information collected through our AI assistant to train public AI models or unrelated third-party AI systems without appropriate authorization or as otherwise permitted by applicable law.
Our use of third-party AI providers is subject to applicable contractual arrangements and their relevant data processing commitments.
Our AI assistant is designed to provide helpful and relevant information. However, AI-generated responses may occasionally be inaccurate, incomplete, outdated, or misunderstood.
Please keep in mind:
- AI responses are provided for general informational purposes.
- Responses may not reflect the most recent product information, pricing, availability, or company policies.
- AI-generated information should not be considered a formal quotation, contractual commitment, warranty, or guarantee.
- Important business, purchasing, technical, or contractual decisions should be verified with an authorized Foreseeson representative.
If you receive information that appears incorrect or unclear, please contact our team directly.
Official agreements, quotations, and communications issued by authorized Foreseeson representatives take precedence over AI-generated responses.
Our AI assistant is intended to provide information and facilitate customer inquiries.
Unless expressly authorized and configured for a specific function, the assistant cannot independently:
- Enter into contracts or agreements.
- Approve purchases or commercial transactions.
- Make binding pricing commitments.
- Approve warranties or service claims.
- Make final business or technical decisions.
- Commit Foreseeson to any legal or financial obligation.
Any formal business commitment must be confirmed through an authorized Foreseeson representative.
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If you prefer not to interact with our AI assistant, or if your inquiry requires personal assistance, you may contact Foreseeson directly.
Our team can assist with questions that require clarification, specialized knowledge, or individual attention.
Foreseeson Technology Inc.
Head Office:
101-4460 Jacombs Road
Richmond, BC, Canada V6V 2C5
Telephone: +1 (604) 233-0247
Email: info@foreseeson.com
Website: https://www.foreseeson.com/contact-us
Depending on applicable privacy legislation, you may have the right to:
- Request access to personal information we hold about you.
- Request corrections to inaccurate or incomplete personal information.
- Withdraw consent to certain uses or disclosures of your personal information, subject to applicable legal requirements.
- Ask questions about how your personal information is collected, used, and disclosed.
- Submit a privacy-related complaint or concern.
To exercise your privacy rights or request additional information about our AI assistant, please contact us using the contact information provided above.
Foreseeson will handle privacy requests in accordance with applicable Canadian privacy legislation, including British Columbia's Personal Information Protection Act (PIPA) and other applicable privacy requirements.
Some of our third-party technology providers may process or store information outside Canada, including in the United States or other jurisdictions.
As a result, personal information submitted through our AI assistant may be subject to the laws of the jurisdictions in which the information is processed or stored.
Foreseeson works with service providers to ensure that appropriate contractual and privacy safeguards are in place, as required by applicable law.
Foreseeson may update this AI Chatbot & Virtual Assistant Privacy Notice from time to time to reflect changes in our technology, business practices, or applicable legal requirements.
Any updates will be published on our website with a revised effective date.
We encourage visitors to review this notice periodically.
If you have questions, concerns, or requests regarding our use of artificial intelligence or the handling of your personal information, please contact: Foreseeson Technology Inc. 101-4460 Jacombs Road
Richmond, BC, Canada V6V 2C5 Email: info@foreseeson.com
Telephone: +1 (604) 233-0247 Website: https://www.foreseeson.com
For additional information about how Foreseeson collects, uses, and protects personal information, please refer to our main Privacy Policy.
© Foreseeson Technology Inc. All rights reserved.
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